Support your customers
like a pro
Zono Support is a ticketing platform purpose-built for Envato marketplace authors. Verify licenses, route tickets by product, and keep customers happy — without spreadsheets or generic help-desks.
From install to first reply in under five minutes
Connect Envato OAuth
Log in with your Envato account. Your products sync automatically — no manual configuration or CSV imports needed.
Share Your Support Portal
Point customers to your branded support URL. They sign in with Envato — license verification happens automatically.
Reply From Anywhere
Respond from the dashboard or directly by email. Both you and your customer get notified at every step.
Everything you need — nothing you don’t
Designed around how Envato authors actually work. Not a generic help-desk with Envato bolted on.
Automatic License Verification
Customers sign in with Envato OAuth. Their purchase is verified instantly — no copy-pasting purchase codes, no manual checks.
Per-Product Ticket Routing
Tickets are tagged to the product automatically. Assign dedicated team members per product so the right expert handles each issue.
Reply by Email
Every new ticket and reply sends a notification email. Customers can reply directly from their inbox — it threads back automatically.
Overdue Ticket Alerts
Set a reply-time threshold. Tickets that go unanswered are flagged overdue and your team gets notified — before customers have to ask twice.
Self-Service Knowledge Base
Build a searchable FAQ library. Customers find answers before opening a ticket — reducing support volume and saving you time.
Real-Time Team Collaboration
See who else is viewing or editing a ticket in real-time. Typing indicators, conflict detection, and auto-assignment on first reply.
Tools to streamline every workflow
Saved Replies
Pre-written response templates your team can insert in one click.
Ticket Tags
Colour-coded tags for instant visual organisation and filtering.
Agent Signatures
Personal email signatures for every team member.
Macros
Bundle multiple ticket actions into a single click.
Automation Rules
Trigger-based rules that auto-assign, prioritize, and route tickets.
Feedback Widget
Embeddable widget for feature requests and bug reports.
Custom Branding
Your brand, your portal. Fully customizable support experience.
AI Resolution
Smart suggestions that help resolve common issues automatically.
Your customers deserve better support
Free plan available. No credit card needed. Start managing tickets for your Envato products today.